Objectives:

 After listening to this lecture, you will be able to:

• Explain the motives for the class
• Explain the requirements and grading policy
• Describe how organizations share information externally and internally.
• List and briefly define the six phases of the communication process.
• Identify and briefly discuss four types of communication barriers.
• Know the difference between an ethical dilemma and an ethical lapse; know the four questions to ask yourself to check for ethical messages.