Student Self Test:

1. What are the ways in which an organizationäs decision making can benefit from teams?

 2. What are the main activities that make up the listening process?

 3.  In what six ways can individuals communicate non-verbally?

 4. What questions should an effective agenda answer?

 5. How do self-oriented team roles differ from team-maintenance roles and taskäfacilitating roles?

 6. What is groupthink and how can it affect an organization?

 7. How can organizations help team members successfully resolve conflict?

 8. What roles doe the leader play in helping a team produce effective messages?

 9. How does content listening differ from critical listening and empathic listening?

 10. What is the purpose of using parliamentary procedure?

 Exercises for HW:

 1) At your last department meeting, three people monopolized the entire discussion.  What might you do at the next meeting to encourage other members to voluntarily participate?

 2) Whenever your boss asks for feedback, she blasts anyone offering criticism, which causes people to agree with everything she says.  You want to talk to her about it, but what should you say=  List some of the points you want to make when you discuss this issue with your boss.

 3) Describe a recent conflict you had with a team member at work or school and explain how you resolved it.  Did you find a solution that was acceptable to both of you and the team?

4) Listening skills Self-Assessment  How good are your listening skills?  Rate yourself on each of the  following elements of good listening; then examine your ratings to identify where you are strongest and where you can improve, using the tips in this weekäs lecture.

 1. I look for areas of interest when people speak.  A, F, O, N

 2. I focus on content rather than delivery.

 3. I wait to respond until I understand the content.

4.  I listen for ideas and themes, not isolated facts.

 5. I take notes only when needed.

 6. I really concentrate on what speakers are saying.

 7. I stay focused even when ideas are complex.

 8. I keep an open mind despite emotionally charged language