Objectives:

 After listening to this lecture, you will be able to:

• Highlight the advantages and disadvantages of using teams

• Identify the characteristics of effective teams

•  Discuss the tasks involved in preparing team messages and list nine guidelines for improvement

•  Describe the listening process and discuss three barriers that interfere with this process

•  Clarify the importance of non-verbal communication and briefly describe the categories of non-verbal expression

•  Explain how you can improve meeting productivity through preparation, leadership and participation.