Business Writing

*By Janet Lin

   Course Description

   Unit 1: Introduction to Business Writing  

   1. Overview

   2. Principles of Good Business Writing

   3. Letter Format and Styles

   Unit 2: E-mail/Memo/Fax/Meeting Documents

   1. E-mail

   2. Memo

   3. Fax

   4. Meeting Documents

   Unit 3: Routine Business Documents

   1. Enquiries & Replies

   2. Quotations, Orders and Fulfilment

   3.  Invoice & Payment

   4. Credit & Collection

   Unit 4: Creative and Persuasive Documents

 1. Sales Letters

 2. Claim and Adjustment

 3. Goodwill messages

 4. Publicity materials

   5. Employment Communications

   Unit 5: Business Reports 

  1. Proposal

2. Plans

  3. Report